Our policy lasts seven (7) days. If seven days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We reserve the right to approve or deny returns on a case-by-case basis, depending on the product that is being returned.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Goods made to order and non-catalogue goods are under no circumstances refundable or eligible for credit. All orders for specially-made or non-catalogue goods cannot be cancelled.
To initiate the return and refund process, please send us an email at: firstname.lastname@example.org, detailing the invoice number and the item intended to be returned. Once we approve a return, please send the item to: 35/398 Marion Street, Condell Park NSW 2200, Australia.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We may, at our discretion, accept returned goods for credit. This may attract a restocking fee of 10% of the invoice value of the goods being returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, you will only be refunded for the value of the goods returned.