If you’re unhappy with something you have purchased, please contact us at sales@barnco.com.au or give us a call on 02 9799 4433. We will need to know the invoice number, item number to be returned, and the reason for your return. We will try our best to resolve any frustrations you may have.

General conditions of return:

1. Please contact us as soon as possible if you would like to return an item. We reserve the right to reject any claims made more than seven (7) days after the item has been delivered.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. Please hang on to the original packaging until you’re happy with your purchase; and if you do need to return the item, please include the original packaging.
3. Sale items cannot be returned due to change of mind.
4. Machinery cannot be returned due to change of mind.
5. Goods made-to-order and non-stock goods cannot be returned due to change of mind. Once placed with our supplier, orders for goods made-to-order and non-stock goods cannot be cancelled.
6. Once we approve a return, please send the item to: 35/398 Marion Street, Condell Park NSW 2200, Australia. You may also use your own carrier, though this is not recommended as Barnco will not be held responsible for goods lost or damaged in transit.
7. Please do not send your purchase back to the manufacturer.
8. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then you will be eligible for a refund or credit note.
9. Shipping costs for returned items will only be refunded if the item is faulty or was incorrectly sent by Barnco. Shipping costs will not be refunded if the item was incorrectly ordered, or if you have changed your mind.